Archive for the 'Biz Sense' Category

Excuses are Stupid – 5 Essentials to WINNING Customers with Service

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gavin seim signing prints 300x217 Excuses are Stupid   5 Essentials to WINNING Customers with Service

I’m Gavin Seim. Do you want you know my cell number? It’s 509-951-4860. I offer it because if a customer or even a colleague has a problem, I want it fixed. I’ve answered that phone while standing in the wilderness making images. Answered so I could tell someone how to install their LR presets or get their order. Because service matters.

I’ve been serving customers in retail since I was about 10. I’ve seen all the excuses. But I ignored them and made a commitment not to be the company that so many become. We’re human. But at Seim Studios we operate on service and quality. Whether we’re selling a portrait, a print, or one of our editing and education products for photographers.

Below is the principles of service from our website at Seim Effects. Everyone that works at Seim Studios is expected to follow it – Please use it in your business.

“Service is not something computers do for you. It’s not something from a book. It’s not a line in a policy manual. It’s not an excuse – Service means YOU raise a finger, a hand and sometimes even an arm, or a leg. You do the footwork, you look into the problem and you do your level best to find a way to resolve it and make customer happy. That’s service.”

What I’m about to say applies to ANY company of any size. No excuses. I’m fed up with how out of touch today’s world is with service and a smile. It’s not just the fortune 500s. Your mom and pop shop on the corner is often just as bad. It goes all the way back to how we raise our kids to respect others. But here’s the thing. If we give bad service, we won’t get away with it. Word spreads. If you’re big it takes longer, but it will catch you  — I’m not writing this only for you. I’m writing this for me. So if I ever forget, I can come back and remind myself the words of a young businessman who knew what quality and service meant.

Did you know I’m running for Congress? When was the last time you got great service from your congressman? The same principle applies there. Service, communications and respect. Lets get to this list.

  • 1. YOU Are the Servant:

When a customer deals with you or calls with a problem there’s one thing that is critical to remember: YOU are their servant. This is not a joke. You are being paid to serve that person and whether they pay you again is directly related to how well-served they feel. Service is about satisfaction. It’s about humbling yourself and taking pride in giving someone what they want. This applies not only to how you behave but also to the quality of the product you sell. YOU serve them! If you cannot grasp this concept you will never be a great businessperson.

  • 2. Give them the Pickle:

A wonderful concept started by Bob Farrell, this means just what it suggests. The little things are what makes happy customers. You don’t ruin a customer’s experience by making up petty rules or finding petty charges for extras. You don’t look for subtle ways to fleece them. Are you listening fast food? People are not idiots. They may tolerate your tacky charge for a glass of water, but it will leave a bad taste and it will cost you.

  • 3. The Customer:

It used to be said the customer is always right. While occasionally this is not 100% true, you can still treat them as if they are. The truth is it’s generally only that PICKLE that they want. Give it to them. If you can’t, go that extra mile and try to find some solution. There are bad customers out there and yes, occasionally you have to work for them. Good service does not mean letting customers stand on your neck but it also does not mean letting them walk next door because you won’t give them a .10 packet of ketchup. If you take the high road and work for that customer, chances are they will love you for it.

  • 4. Anger Management:

You owe your customer service. It’s your job. You need to make them happy. Even if they are unhappy right now. From an early age I was shocked by how offended people would get when I got frustrated with bad service. But when a customer is upset, a professional MUST not take it personally. While ethically customers should be kind as well, that does not mean they cannot chide a company or person for failing at their job. The angriest of customers is rarely angry at you. They want what they paid for. Give them the pickle and take responsibility for problems and they will turn from foe to friend. It’s rare that I cannot turn an unhappy customer into a satisfied one with a few minutes of personal effort.

  • 5. SERVICE:

Pure and simple. You work for your customers and so do your employees. In a world where service seems to have been forgotten, if you give that service you will blow them away. This means making it easy for them. It does not mean hiding your phone number on your site, only offering email support, taking days to respond, making excuses, trying to get them to pay for your mistakes.

I’ve heard all the excuses folks. They are all crap. It does not matter if you’re a software giant with ten million customers or a tiny bistro on the street corner. If you say you just can’t afford to give service, it’s a lie. Service means you make it happen. You pick up the phone, ship out the package, send the letter or crawl there on your hands and knees. SERVICE is how you stay in business.

Service means you go the extra mile to make sure you’re customers are treated fair and just. Policy be hanged, efficiency tossed out the window and price left at the door. Because when you give this kind of service people remember you, they talk about you and they want to buy from you AGAIN. If you give bad service YOU will pay later and YOU will deserve every penny of that loss.

None of us are perfect, Things go wrong. But every now and then step back and ask yourself “How would I want to be treated?”

Serve and be served — Gav

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As Of Today – I Am No Longer A Photographer.

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Gavin Seim 4x5 camera 464x600 As Of Today   I Am No Longer A Photographer.by Gavin Seim (Twitter) (G+)

It’s been fun, photography. But I’ve moved on – I liked being with you and I’ll cherish what I learned. But I can’t be a joke anymore. Today I’m moving on with my head held high – Because, you see, words have meaning.

By definition, being an artist requires exhibiting skill and meeting some degree of standards. By definition, a photographer is usually one who practices photography as a profession. Practices, meaning by definition possesses knowledge of and skill in a given field. Is able to craft with. But the trouble is that’s ONLY by definition. The definitions have not officially changed. But practical use of the words has.

We live in a world that often abuses words. Eventually a word may become something different. Not by choice, but by fact. That’s what’s happened to photographers. Truth is, photography is barely recognized as a serious career anymore. It is simply owning a piece of equipment or saying a word. Perhaps the word was a mistake to start with, but we’ll get to that later.

Read carefully - This is not a depressing story. It’s a story about moving forward – I have big plans for my work – I am not a photographer. And it feels AMAZING!

Recently I saw a veteran photographer who has likely done more jobs and taught more professionals than any of us will ever see. He gave notice that he was walking out –”So glad to be exiting what used to be a profession” — He said. It was a bit sad, but today I walk away in perhaps a different way. I’m not going to stop making images. But I’m going to stop being a photographer. I’m going to build a business not of selling photographs, but of custom furniture. This is not a new idea for me, but I’m taking it further.

I was fifteen in the early 2000′s – Y2k had passed with relative ease and digital cameras were just starting to get noticed. I would walk into the

gavin seim wall portrait show 300x217 As Of Today   I Am No Longer A Photographer.

Gavin’s Wall Portrait booth at a recent fair. Click for a closer look.

local drugstore and run the machine myself, cranking out 4×6 prints. I learned by trial and error (mostly error) and had no help from the internet. This was before everyone who owned a camera fancied themselves an expert. People were still taking snapshots. They just knew the difference. It took nearly a decade before I really started knowing what I was doing. I dumped film, became a digital kid and then came back to work with film and digital side by side.

See when I said I was working to be a photographer I was granted a certain respect. An expectation of study and skill was not considered optional. Even using a 35mm camera to photograph a portrait showed you were really an amateur. But when you said the word photographer, half the people in the room did NOT raise their hands.

Then a time came when an entire industry downgraded to 35mm digital that was actually worse than 35mm film. Only a few years before those same photographers would look down at anyone who used 35mm film because it was not good enough. You were expected to use medium format or larger for most work. The likes of which today’s SLR’s have still not rivaled for quality.

I know few anymore who are making a good living from photography. There are some, but it’s those who understand business and have a good approach – So YES, you can make it. But It’s almost embarrassing to speak the “P” word now. Saying you’re a photographer garners no respect – It’s akin to saying I have hair, I drive a car, or, I take showers.

 


Arelated a video we recently produced on the idea of wall furnishings.

What Happened?

Perhaps the industry caved? Professionals and organizations did not demand high enough standards or properly educate customers. Camera makers went for the numbers and big sales, telling everyone they could be a pro and make money money money. It was a business after all and perhaps we can’t blame anyone. We all had mouths to feed and what had stemmed from 150 years of rich photographic history changed in a blink. We barley had time to realize what was happening. New photographers were also part of it – At some point they LUSTED so much for respect that they DEMANDED to be called photographers right NOW, even though they had no training or real experience who are you to say I’m not a photographer” they cried.

They got their wish – Everyone finally started calling everyone else a photographer because they had a camera in hand. The problem was that while that sounded nice, it applied to everyone else with camera too. EVERYONE became a photographer overnight, but almost no one actually studied the light, presentation or art that had been the staple for hundreds of years. They simply demanded in a rather socialist narrative that they be part of the group. When everyone was an artist, no one was. The respect was gone.

Consumers no longer needed us – Today most people no longer know what a quality photograph is. They now pay people to make photos in which dad looks abusive, mom looks fat, the kids like Oompa Loompas and the dog looks mangy. People are literally selling photos that are worse than snapshots and consumers don’t know the difference. But they are realizing that they don’t need to pay for them because anyone can do it.

In 2012 I produced a film called EXposed. It did something few were doing  – It looked at the craft and science of image making. It studied Zones and light and ratios and exposure. Simple but little used things. It said that if you want to make serious images, you must get serious about your foundations. As of today that film has generated about a great deal of sales around the globe and just won a HOT ONE Award from Professional Photographers of America. Foundations have been ignored for so long that image makers of every level are realizing they need to take a step back.

Perhaps there’s hope. It seems many people want to understand craft. But how to make great images (rather than how to fix them) is so little spoken of today that people have literally forgotten the basics. Perhaps in time that desire will make the word photographer having meaning once again. But for now…

I Am No Longer A Photographer!

gavin seim wall decor 447x600 As Of Today   I Am No Longer A Photographer.It’s not that I no longer using photography. A Chef still cooks and a sculptor still chisels. I will continue to learn and teach photographics, but that does not define my trade.  This is business. I must grow and Raise The Bar. A smart businessman does not describe his trade with a word that has no value to his customers – The word “photographer” once had meaning, but it has been twisted beyond recognition.

Today I stop claiming it. I am no longer a photographer by modern definition. Which is the only one people recognize anymore. I’m going for more than being a photographer. Over the years I have become an art decor maker and I will sell myself as such. A sofa is more valued than a family portrait today. But the fine furniture I make will become the centerpiece of your room – I recently displayed my wall portraits at a large county fair. People were blown away. They simple are not used to seeing images used as wall decor and they liked what they saw. I received more interest and respect than I’ve seen in years.

There is another aspect here: It’s what thinking of ourselves as camera operators does to our perception and thus the result of our work. It’s not just a word. Master portraitist Ken Whitmire taught me the value of this premise and of the wall portrait itself. We should not be photographers. Not only because the word has come to little meaning today, but also because by it’s very meaning it lacks merit.

Ken teaches what may be one of our biggest mistakes. That was allowing the public to regard us as photographers in the first place – It’s a bit like to referring to Hemingway as a typist or calling a Surgeon a Cutter. We allowed our profession to be named after our tools and in so doing we degraded the value of the work we produce. Not only in our own minds, but the minds of others.

If you are professional trained to plan and prepare meals at a fine restaurant you call yourself a Chef. But it’s true that you still are a cook. Hemingway might, by strict definition, be a typist, not an author. And yet descriptive words have meaning. I’ll wager most chefs would not call themselves cooks. In fact they might not enjoy being offered that title. It’s only words, but they do have meaning in our work. If we don’t respect it, neither will others.

I make fine wall decor. Custom furnishings. Do I use photographics to achieve this? Yes, but that’s only a part of what’s involved – In fact far less of my time is spent “taking photos” than on the other elements involved in my process of planning and execution.

I will continue the business of being a Portraitist, a Pictorialist and Filmaker. Of sharing ideas in hopes that I can help Raise The Bar. Yes, there’s much more to business than what you call yourself.  But I believe that in time the consumer may realize that hiring a “photographer” means nothing in itself. They will realize that people without experience are duping them and many will seek out those who can do more.

Words have meaning. They should be respected. But let me be CLEAR. I’m not talking about simply changing your verbiage. I’m talking about fundamentally changing your own PERCEPTION and PRODUCT – If your mindset does not change, neither has your business. It’s taken me years to fully accept and apply this fundamental change in my work. But I’ve finally let photography go. I have not only left the word behind. I have truly changed what I produce. I make fine furniture for walls.

As I stop being a photographer I call to those who value craft, light and presentation, those who are willing to learn their trade before claiming to be a master. I invite them to join me in being makers of fine art decor for people’s walls. I invite others that have little experience to LEARN this trade of Wall Portraits (see article) and aspire to become a part of it. I invite consumers to come back to a time when life was simpler and the things you put on your wall were not pics, snaps or paper trash. They were treasured heirlooms.

What’s next? I have to keep refining my presentation, my brand and my approach. I have work to do, but I have to a plan. If you want to follow along check out my newsletter or subscribe below.

As of today. I am no longer a photographer – I’ll look for you on the other side. Gavin Seim

 

Raise the Bar – Check out the Trailer for Gavin’s new Miniseries, PHOTOGRAPHICS.

The Case of a STOLEN Photo & Facebook’s PUNISHMENT – Of the Victim

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Look to Wind theft combo 600x234 The Case of a STOLEN Photo & Facebooks PUNISHMENT   Of the Victim

OK true story here. Many of us have been here, but this one has a few plot twists.

It all started on a dark night in May.

Well lets skip the prologue. Above is an image I shared recently showing how Matt Black Photography took my photo “Look To The Wind”, edited it badly and posted it on his FB Facebook page as his own image. It’s a page littered with other peoples work and even a Windows desktop wallpaper claimed as theirs. So I posted about it and soon many of you went over and called them out. The page admin proceeded to delete my photo only and all comments from people that had called him out on the theft.

The Crazy Part is that a day layer Facebook removed MY post of the image above from my Seim Studios page and told me what you read below. I was BANNED for 12 hours from Facebook for unnamed violations. It seems nothing is happening to the photo thief. I call this a Facebook Spanking. I had one awhile back and I wrote about it here.

To top this off, the next day when I was allowed back into the land of the social, I posted the screenshot you see below explaining how I got banned – I then got banned AGAIN for posting about being banned for posting about the photo. Say that three times fast! At that point I did what I should have done to start with and started writing this post.

Facebook Removed The Case of a STOLEN Photo & Facebooks PUNISHMENT   Of the Victim

What I saw when I logged in later that day.

 

But Wait, It Gets Better: So The page owner, someone named Sam, messaged me making excuses. Apparently he is actually concerned about the fact that he is a thief and I have the evidence. He claimed he was being slandered and that it’s NOT his fault because his ex-girlfriend was messing up his page while he was in jail – No joke.

I didn’t believe him, but I was not looking or a fight. I offered to let it go if he corrected it and fessed up on the page with a simple apology. He obliged by calling me names and informing me the photo they stole above was mediocre and that he would report me if I continued to slander him.

I don’t know where the whole truth lies, but I do know this all sounds like the makings of a hit song. Maybe a country western reggae. Something like this.

I went to jail in summer
My girl was one my Facebook page
Never should have made her admin
She stole photos all o’er the place

But back to business. What does all this mean to those of us trying to run legitimate business’s

Solving Our Three Fold Problem:

Problem 1 – People stealing our photos - In truth I think the best way to deal with that is to publicly call them out and hold them accountable. If need be, whether on a website or social page, you can even file your own DMCA take down request and the host of the image has to respond. Just search for how to file a DMCA complaint. I have done it many times for stolen content and it usually gets results as it bypasses the thief and goes direct to where he’s putting the stolen content.

Of course you always want to take screenshots of stolen content as I did here because it will likely get taken by the thief down when things start heating up. Finally, you can of course take a legal route. A stern letter from a lawyer, or even the legal team at Professional Photographers of America (if you’re a member) usually gets fast results. If worst comes to worst you could sue, but unless there are actually serious damages that’s probably more than most want to take on. Less lawsuits are better I always say and I prefer to resolve things without the lawyers and judges.

Problem 2 – Finding when and where your work is being taken – This can he tough. In my case a nice follower sent me a tip, but who knows how many people are using mine or your images that don’t own them. One handy resource is tineye.com which allows you to search for a specific images all over the web. For some images it works great, but it is a giant index and not nearly every photo in the world is in it’s archive.

You might want to check his page for your own images. But along that note is a site to watch and report to called Photo Stealers. It’s a blog that posts about people who steal photography and us it as their own. They names names and show the evidence.

We don’t have any one solution, but we can be proactive. Just keep your eyes open and don’t be worried too much. The truth is that when someone steals my image like this I do need to deal with it, but this goofball did not really make any money off me. Do mark your name on your images so it’s clear you own it, but DO NOT freak out and plaster ugly watermarks on your work, ruining the presentation. It’s not worth it. More on that in this article on branding and signatures.

Problem 3 – Is the sheer incompetence of Facebook – And sometimes other sites for that matter. Vague terms and undefined punishments are the norm in the social world. A page that you spent years building could disappear overnight because someone does not like you and some desk jockey in a far way land opts to punish or even banish you entirely from Facebook. Their draconian practices for policing content are beyond shameful. Even as an advertiser who spends thousands on Facebook ads I have no contact, no approach, no recourse.

I am close to calling it quits with Facebook. It does nothing but cost me money anymore and frankly gives me very little return since pages get almost no interaction unless you pay compared to a couple years ago. In fact, the payout is very small even when you do pay. But that’s something we covered in this article. In the end you have to weight the pro’s and cons. I’m moving gradually away from Facebook. trying other spaces like Google+ and more importantly my own newsletters that I control.

Windows 7 2 600x259 The Case of a STOLEN Photo & Facebooks PUNISHMENT   Of the Victim

A wallpaper from for Windows. The page owner messaged me claiming he was in prison until January and his girlfriend posted my photo. Funny how this one was posted in April.

The best solution? I don’t have all the answers, but these are a few of my thoughts. But when it comes to Facebook I’m trying to get away. We’ve come to rely on them too much and the lack of care they have for users is quite clear. Even if you’re not vocal and opinionated like me, you could run afoul of Facebook gaining only damage to your business. You may not even know why it happened.

My little secret is this: Many have stopped their newsletters because of sites like Facebook – I’m learning that if you build a solid list and send quality content people enjoy it. In fact, they respond much better they do on social networks where ads and information overload have jaded them to all but the most titillating posts.

You can subscribe to my newsletter here or below – When FB becomes useless, that’s where I plan to be. The content is good there and it comes on our terms. You might considering building such a lit of your own. It takes time and cultivation. But it’s an invaluable connection if you do it well.

Good luck, Gavin

Pro Photo Podcast #92 – The Long Long Podcast

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Video  Selling Wall Art – Photos as Fine Furniture 1 600x338 Pro Photo Podcast #92   The Long Long Podcast

Check out the free business video from Seim Effects

Click To Listen>>

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Today’s Panel… Gavin Seim - Jody SmyersMark Tesky - Ben Horne

Gavin is home and the crew catches up on the latest and shares some ideas for 2013. This is a long one because we missed an episode last month. Lots of goodies in the after show as well. Enjoy.

This episode brought to you by the Seim Effects. And the PHOTOGRAPHICS the Film.

PPS #92 Forum Discussion HERE.

Main Time Indexes:

  • 00:00 Introductions.
  • 07:15 What in the news.
  • 40:45 A bit of video & Magic Lanterns
  • 51:30 Ideas of 2013 Lightning Round
  • 1:03:40 Social Networks Lightning Round
  • 1:16:45 Being Unique
  • 1:35:40 Picks
  • 1:58:30 The AFTER Show

 

LINKS…

Everyone is getting saddled with Creative Cloud

Canon says ML Firmware will not void warranty.

VIDEO: Selling Photos as Fine Furniture.

Facebook Charging for pages. A few tips.

Samson Airline Micro Mics

Trek Pack.

Journal of Gavin’s 3 month road trip.

Picks…

Mark – Canon C100 and Atmos Ninja Recorder
Ben – Lee Wide Angle Hood
Gavin, Loquat SyrupPlatine Fiber Rag paper

Jody – Vello Gear Free Wave

Essentials of Customer Service, That Most Companies are Failing At

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01 20 11 1345 301 300x186 Essentials of Customer Service, That Most Companies are Failing AtThis is Gavin Seim. And I am fed up with companies who do not understand the most basic tenets of customer service! So I’m going to try and counter it. A few companies get it. But sadly, most don’t. Service reps always say that on a personal level they “understand” But policy says, etc. What they don’t understand is that the personal level is ALL that matters. Is the customer walking away happy?

After getting off the phone with my bank recently and having not experienced real service, I researched and emailed the top dozen of so key executives of US Bankcorp. You see they have forgotten about what service really is – So this is what I explained to them.

“Service is not something computers do for you. It’s not something from a book. It’s not a line in a policy manual. It’s not an excuse – Service means YOU raise a finger, a hand and sometimes even an arm, or perhaps a leg. You do the footwork, you look into the problem and you do your level best to find a way to make the customer happy. That’s service.”

As owner of Seim Studios and Seim Effects Photo Tools, I’m proud to say that we offer real service. Every time a company blows me off, I’m reminded how much I hate bad service and why I WILL NOT do that to my customers. I may be small and have limited resources. I may not be not perfect. But we get things done. Whether it’s one of my software products, a portrait, an art print. If we sell it, we back it up. That’s why returns here are nearly non-existent.

After the recent bout with my bank I went to the Seim Effects Facebook page and posted about this. I also posted my cell phone number saying if anyone EVER has a problem they could call me directly. Interestingly enough that post got more interaction than I’ve seen on Facebook pages in a long time.

On a side note. The emails got thru. I did not hear back from the CEO (though I have had phone calls direct from CEO’s in the past after going straight to the top). I did however hear back from a USB Regional manger and my problem was resolved. This brings about the theory that if a company is giving you terrible service, don’t waste time with the chain of command. Go straight to the top. Because CEO’s don’t want to be hearing from you and it tends to get things done FAST.

I plan to write a bit more about service soon and look at ways we can leverage quality service to stand out in business. Until next time… Gavin

Why Mobile Photography is A Fast Passing Fad!

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resting place compare 486x600 Why Mobile Photography is A Fast Passing Fad!by Gavin Seim: Fads always come and go – iPhoneography and mobile device photo exhibitions are no different. There is no iPhonography. There is only photography and whether or not you do it well.

I’m going to be frank. But let me explain the real issue I have. You see don’t hate mobile cameras. But the fact that industry leaders are on the road teaching “mobile photography” as a genre, singing the praises of cell phones being serious pro cameras, and suggesting that using said cheap camera is a “feature” is utterly ridiculous. Lets put aside for a moment the massive lack of quality in mobile images that we examined last month and just consider the fad aspect.

The fad is this ridiculous idea of promoting yourself as something special because you use the lowest quality camera you can find. The phone camera is just a camera. A very cheap one. And yes, it’s what we do with a camera that makes the image. So, we “can” make a artistically great image from a phone. The problem is that it’s rather like making the best sculpture ever carved out of crumbling rock. It’s very limited and it’s going to end up looking like dust next to the David.

Imagine if Michelangelo started carving with a butter knife and presented Butter Knife Chipping as the future of the sculpting world because it was so simple and elementary. What I’m saying is this: The tool used is irrelevant as long as it does the job well – If it fails to do the job well it should be replaced with something that works better.

Now I know that the cellphone camera is NOT going away. Right now it’s a useful point and shoot tool. In time it will likely achieve the quality we had in the compact 35mm point and shoots of the film days and it will likely grow as a legitimate tool for certain situations. It’s not even close yet.

At this stage I have not seen one mobile image with the technical quality I would attribute to a fine print. Oh, we might get an 8×10, and even stretch it a tad further. But it’s the most limited photographic medium I can think of. So limited that if you do get that once in lifetime shot, you can barely do anything with it beyond putting it on the web. And lets not get into the iPhone Time cover. The image was very low on technical quality and likely only made it because of this fad.

For the record, I use my iPhone all the time. I find it quite suitable for snapshots. The question I pose is this: Would a cheap disposable  110 camera from the drugstore (remember those?) be a suitable alternative to a pro system? Of course not. And yet it could arguably give better quality than our phones.

My point here is NOT that you cannot make an image with “artistic merit” from a cheap camera. It’s that an artist who’s serious about their work must go beyond the artistic and consider technical merits and capabilities of his tools. Saying “Look, I’m using a low grade camera!” as a feature in your art is utterly ridiculous beyond a fad. If you’re reading this years after I write it you may be thinking – “did that actually happen?” – The sad truth is, yes it did.

If you make a good image on a mobile that’s fine – And if the quality of mobile device images when you’re reading this is truly enough quality for the product you “want” to sell then fine. But what model camera you made it on is  irrelevant unless it offers some game changing improvement, or is being discussed between colleagues.

Someone will want to point to the photographer doing well with mobile images. They may well even be a great photographer. But if they’re to be taken seriously in the long run it won’t be because of the camera they used. Anyone with an art business that relies on the type of brush they use with is doomed to fail in the long haul. In the end what I’m saying is it’s what camera you use as long as you cane make a great image. Whether you did it on a mobile is totally irrelevant unless it causes a technical failure of the resulting image. Mobile photography is NOT a selling point.

We don’t need to learn or teach “mobile photography”. We need to learn, study and teach light. That’s what photography is all about.

I get in trouble for taking this position. But that will pass. This is an industry where just a few years ago quality was demanded and photographers needed at least medium format to be taken seriously in most genres. Now these same artists are out on the road teaching how would be photographers should make their millions with a cell phone? A $10 camera? If that’s not a passing fad, then I guess I’m not a photographer.

Gavin Seim