Comments on: Adobe Creative Suite CS3 Support Costs Increase By 642% http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/ Photography Podcast. news, tips, inspiration, Photoshp, Lightroom, Worlflow Wed, 17 Mar 2010 22:40:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Paying for Customer Support : Thoughts from the Edge of Nowhere! http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/comment-page-1/#comment-100791 Paying for Customer Support : Thoughts from the Edge of Nowhere! Sun, 27 Apr 2008 21:35:59 +0000 http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/#comment-100791 [...] was looking at a web site for a new podcast I started listening to called the Pro Photography Show. One of the posts on their blog concerned the high cost of priority support for Adobe’s products. [...] [...] was looking at a web site for a new podcast I started listening to called the Pro Photography Show. One of the posts on their blog concerned the high cost of priority support for Adobe’s products. [...]

]]> By: c.a.williams http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/comment-page-1/#comment-4139 c.a.williams Sat, 25 Aug 2007 21:48:45 +0000 http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/#comment-4139 I think you are glossing over an important point in your article. I agree their pricing structure is rather lop-sided but you also have to remember the number of products in the Adobe line-up, particularly in the Creative Suite, has gotten quite large. $1200 support for Photoshop alone probably doesn't make sense, but $1600 for a Premium Suite or the Master Collection might be understandable. CS2 Premium had five apps (Ps, Id, Il, Gl, Ac) plus ancillaries. If you have one of the CS3 Premium suites you would have a similar number and Master Collection doubles it. How many times does the average user need to talk to someone? The Adobe website says "regularly" for the Silver support option. I have only been using CS since 2005 and the issues I've had didn't require a phone call. I could get my answers via the Adobe User Forums or books or other websites. I think Adobe targets their support to professionals, people using their apps and suites to get their job done. People willing to pay $1500-$2500 for software are likely to want/need the quicker response time. Not saying they are right, just I think that's where their mindset is. And Adobe isn't unique. Microsoft, Apple, and other companies charge for priority access for support. I think you are glossing over an important point in your article. I agree their pricing structure is rather lop-sided but you also have to remember the number of products in the Adobe line-up, particularly in the Creative Suite, has gotten quite large. $1200 support for Photoshop alone probably doesn’t make sense, but $1600 for a Premium Suite or the Master Collection might be understandable. CS2 Premium had five apps (Ps, Id, Il, Gl, Ac) plus ancillaries. If you have one of the CS3 Premium suites you would have a similar number and Master Collection doubles it.

How many times does the average user need to talk to someone? The Adobe website says “regularly” for the Silver support option. I have only been using CS since 2005 and the issues I’ve had didn’t require a phone call. I could get my answers via the Adobe User Forums or books or other websites.

I think Adobe targets their support to professionals, people using their apps and suites to get their job done. People willing to pay $1500-$2500 for software are likely to want/need the quicker response time. Not saying they are right, just I think that’s where their mindset is. And Adobe isn’t unique. Microsoft, Apple, and other companies charge for priority access for support.

]]> By: charlesjeter.com » Backlash Grows From High Cost Poor Quality Adobe Technical Support http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/comment-page-1/#comment-3160 charlesjeter.com » Backlash Grows From High Cost Poor Quality Adobe Technical Support Fri, 10 Aug 2007 19:00:41 +0000 http://www.prophotoshow.net/blog/2007/08/03/adobe-creative-suite-cs3-support-costs-increase-by-642/#comment-3160 [...] Adobe Creative Suite CS3 Support Costs Increase By 642% » Pro Photo Show [...] [...] Adobe Creative Suite CS3 Support Costs Increase By 642% » Pro Photo Show [...]

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