Pro Photo Show #98 — Summer of Dreams

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Today’s Panel… Gavin Seim
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This episode brought to you by Seim Effects.

This week Seim talks about great road trips and a bunch of tips and gadgets for your epic photo adventure.

Get Gavin’s Natural HDR Presets.

Road Trip Tools  – LINKS..

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Pro Photo Podcast #97 — We’re Back.

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Today’s Panel… Gavin Seim
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This episode brought to you by Seim Effects and the new Classic Vinyl Presets.

After a long break, Pro Photo Show returns to wrap up 2014 and get back on track for 2015 with some thoughts about the industry and lots of amazing gadgets from 2014 that you want on your wish list.

LINKS…

The Pentax 645D and 645Z may be bringing in a new era of medium format.

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Pro Photo Podcast #96 – Minnesota Invasion

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Today’s Panel… Bary HowellMark TeskeyDennis Zerwas

Gavin is on the go running for office, so this time the Minnesota crew takes over. Who knows what will happen. This episode brought to you by Seim Effects and the new PHOTOGRAPHICS miniseries.

LINKS…

Sorry, still waiting for these from Barry.

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Pro Photo Podcast #95 – Christmas Extravaganza 2013

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Today’s Panel… Gavin Seim - Bary HowellMark TeskeyNina BeheimDennis ZerwasJason Eldridge

The annual Christmas show with lots of cheer and lots of great gadgets. This episode brought to you by Seim Effects and the new PHOTOGRAPHICS miniseries.

Main Time Indexes:

  • 00:00 Introductions.
  • 02:30 State of Cameras
  • 15:00 Looking back at 2013
  • 38:00 The Middle Picks
  • 58:30 Looking to 2014
  • 1:12:30 #1 ON Your Gear List
  • 1:23:30 The EPIC Pick List
  • 2:01:50 The After Show

LINKS…

Jordan Powers.
The PHOTOGRAPHICS miniseries.
EOS M
Great USB3 reader
FilmConvert
4 pack space blankets
Cruzer Fit, tiny flash drive
Dollar Store mini drivers

DJI Phantom Go Pro Copter.
Folding Note Board

The Back to Work Show.
Apple Store App
Intuos 4 (used) 0r 5 tablet
Ektar 100 Film.
Bugaboo Base Camp Large, Portable Cookware
Me Photo Travel tripod
Grado SR80 I Headphones.

3 LED Headlamp.
T-Sac Tea Filter.

Mophy Battery packs
(also check out these ones)
Life Proof iPhone Case

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Excuses are Stupid – 5 Essentials to WINNING Customers with Service

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I’m Gavin Seim. Do you want you know my cell number? It’s 509-951-4860. I offer it because if a customer or even a colleague has a problem, I want it fixed. I’ve answered that phone while standing in the wilderness making images. Answered so I could tell someone how to install their LR presets or get their order. Because service matters.

I’ve been serving customers in retail since I was about 10. I’ve seen all the excuses. But I ignored them and made a commitment not to be the company that so many become. We’re human. But at Seim Studios we operate on service and quality. Whether we’re selling a portrait, a print, or one of our editing and education products for photographers.

Below is the principles of service from our website at Seim Effects. Everyone that works at Seim Studios is expected to follow it – Please use it in your business.

“Service is not something computers do for you. It’s not something from a book. It’s not a line in a policy manual. It’s not an excuse – Service means YOU raise a finger, a hand and sometimes even an arm, or a leg. You do the footwork, you look into the problem and you do your level best to find a way to resolve it and make customer happy. That’s service.”

What I’m about to say applies to ANY company of any size. No excuses. I’m fed up with how out of touch today’s world is with service and a smile. It’s not just the fortune 500s. Your mom and pop shop on the corner is often just as bad. It goes all the way back to how we raise our kids to respect others. But here’s the thing. If we give bad service, we won’t get away with it. Word spreads. If you’re big it takes longer, but it will catch you  — I’m not writing this only for you. I’m writing this for me. So if I ever forget, I can come back and remind myself the words of a young businessman who knew what quality and service meant.

Did you know I’m running for Congress? When was the last time you got great service from your congressman? The same principle applies there. Service, communications and respect. Lets get to this list.

  • 1. YOU Are the Servant:

When a customer deals with you or calls with a problem there’s one thing that is critical to remember: YOU are their servant. This is not a joke. You are being paid to serve that person and whether they pay you again is directly related to how well-served they feel. Service is about satisfaction. It’s about humbling yourself and taking pride in giving someone what they want. This applies not only to how you behave but also to the quality of the product you sell. YOU serve them! If you cannot grasp this concept you will never be a great businessperson.

  • 2. Give them the Pickle:

A wonderful concept started by Bob Farrell, this means just what it suggests. The little things are what makes happy customers. You don’t ruin a customer’s experience by making up petty rules or finding petty charges for extras. You don’t look for subtle ways to fleece them. Are you listening fast food? People are not idiots. They may tolerate your tacky charge for a glass of water, but it will leave a bad taste and it will cost you.

  • 3. The Customer:

It used to be said the customer is always right. While occasionally this is not 100% true, you can still treat them as if they are. The truth is it’s generally only that PICKLE that they want. Give it to them. If you can’t, go that extra mile and try to find some solution. There are bad customers out there and yes, occasionally you have to work for them. Good service does not mean letting customers stand on your neck but it also does not mean letting them walk next door because you won’t give them a .10 packet of ketchup. If you take the high road and work for that customer, chances are they will love you for it.

  • 4. Anger Management:

You owe your customer service. It’s your job. You need to make them happy. Even if they are unhappy right now. From an early age I was shocked by how offended people would get when I got frustrated with bad service. But when a customer is upset, a professional MUST not take it personally. While ethically customers should be kind as well, that does not mean they cannot chide a company or person for failing at their job. The angriest of customers is rarely angry at you. They want what they paid for. Give them the pickle and take responsibility for problems and they will turn from foe to friend. It’s rare that I cannot turn an unhappy customer into a satisfied one with a few minutes of personal effort.

  • 5. SERVICE:

Pure and simple. You work for your customers and so do your employees. In a world where service seems to have been forgotten, if you give that service you will blow them away. This means making it easy for them. It does not mean hiding your phone number on your site, only offering email support, taking days to respond, making excuses, trying to get them to pay for your mistakes.

I’ve heard all the excuses folks. They are all crap. It does not matter if you’re a software giant with ten million customers or a tiny bistro on the street corner. If you say you just can’t afford to give service, it’s a lie. Service means you make it happen. You pick up the phone, ship out the package, send the letter or crawl there on your hands and knees. SERVICE is how you stay in business.

Service means you go the extra mile to make sure you’re customers are treated fair and just. Policy be hanged, efficiency tossed out the window and price left at the door. Because when you give this kind of service people remember you, they talk about you and they want to buy from you AGAIN. If you give bad service YOU will pay later and YOU will deserve every penny of that loss.

None of us are perfect, Things go wrong. But every now and then step back and ask yourself “How would I want to be treated?”

Serve and be served — Gav

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Pro Photo Podcast #94 – Fall’ing Down & Getting Up

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Solder Summit Utah, Gavin Seim

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Today’s Panel… Gavin Seim - Bary HowellMark Teskey.

This week Gavin, Mark and Barry talk about the biggest things in photo news, take a look at some business ideas and talk about Fall color.

This episode brought to you by Power Workflow 4 and the HOT ONE award winning EXposed Workshop.

PPS #94 Forum Discussion HERE.

Main Time Indexes:

  • 00:00 Introductions.
  • 02:40 News and Stuff
  • 35:25 NOT a Photographer
  • 48:25 Showing at the Fair.
  • 51:30 The Main Crux
  • 1:05:10 The Favorite Season
  • 1:20:4- The Picks

LINKS…

Check out our SPEEDCinema Kickstarter project.

The PHOTOGRAPHICS miniseries.

Canon C100

VIDEO: Selling Photos as Fine Furniture.
Adobe Cloud exceeds 1M subscribers, stock rises.

Photoshop 14.1 – shake reduction improvements.

Updates to Canon Professional Services
D610 Nikon

Canon lens falling off

Kodak metallic inkjet paper

Photography Hall of Fame.

NOT a Photographer article.

Showing Wall Portraits at the Fair.

The Photography Teacher No One Wants.

Picks:

Barry,

Wall Sproutz Desks

Nikon WU1B Wireless unit.

Mark:

Cam Ranger

Still Motion Blog

EOS M

 

Gavin.

2TB portable drive

USB to SATA bare drive cable.

Sennheiser EW 112P